[Classclimate-users] Class Climate evaluation system OUTAGE today

[Burke, Judy]

​Lisa- and all -


The work OIT and the vendor is doing WILL NOT delete any surveys that have been created or completed that are currently in the system.  Your surveys that are in the system waiting to go out will remain intact.


The concern we have is that surveys that are currently being generated are throwing errors because the app can't seem to generate the emails/passwords - so it would probably be safest not to create any more until after the 'fix' is complete.


for Kathryn - let me see if we can move the 3:00 start time to 4:00.  I am concerned that the load generated by the OPIE students completing the evals today will hamper the ability within the system to accept the submissions in a timely manner when students complete  them -- I really don't know what will happen --  and I'm so sorry that we've encountered this issue.   I'll update ASAP on changing the time to 4:00.


Judy


Judy Burke
OIT
385 HDL
Athens, Ohio  45701
740.593.1029
________________________________
From: classclimate-users-bounces at listserv.ohio.edu <classclimate-users-bounces at listserv.ohio.edu> on behalf of Dael, Lisa <dael at ohio.edu>
Sent: Tuesday, April 14, 2015 12:37 PM
To: Users of the Scantron ClassClimate survey tool
Subject: Re: [Classclimate-users] Class Climate evaluation system OUTAGE today

Judy:

Will this update erase all the work we have done so far?  I already have three department evaluations scheduled to go out on Monday.  I need to know if I’m going to have to start over when things come back online.

Thanks,

Lisa

OHIO UNIVERSITY
The Gladys W. and David H. Patton College of Education
Lisa S. Dael
Online Programs Assistant
Curriculum & Technology Center
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T: 740.593.9925
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From: classclimate-users-bounces at listserv.ohio.edu [mailto:classclimate-users-bounces at listserv.ohio.edu] On Behalf Of Burke, Judy
Sent: Tuesday, April 14, 2015 12:05 PM
To: Users of the Scantron ClassClimate survey tool
Cc: Isham, Ian
Subject: [Classclimate-users] Class Climate evaluation system OUTAGE today


​Class Climate Customers,



Due to the issues that customers have encountered with the class climate system, we have been working with the vendor for the past two days to determine the best solution.  Based on our work we have determined that we have to take the system for a short time and have the vendor execute some database maintenance, and have our systems staff increase the memory on the server.  It looks as if our usage has increased to the point that we need additional resources to handle the load at critical times.  To that end we have scheduled the following:

At 3:00 pm today the class climate application server will be shut down in order for OIT systems administration to execute steps necessary to increase server memory.  Following that, we will prepare the database for required maintenance tasks by the vendor.  The application will remain down and unavailable until approximately noon tomorrow, 4/15/2015.  As long as we do not encounter any unforeseen issues, at that time the service will be restored with twice as much memory in the server and a completely refreshed and repaired database.  By doing this the semester end processes should run correctly.

We are sorry that this is impacting customers at an inopportune time, but when complete, customers should see an immediate positive impact on performance.

We will notify this listserve immediately when the necessary work is complete.  Again  -- our apologies
for the inconvenience and we will complete the work just as quickly as possible!

thank you for your patience,

Judy Burke



Judy Burke
OIT
385 HDL
Athens, Ohio  45701
740.593.1029
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