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<p>Lisa- and all - </p>
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<p>The work OIT and the vendor is doing WILL NOT delete any surveys that have been created or completed that are currently in the system. Your surveys that are in the system waiting to go out will remain intact.</p>
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<p>The concern we have is that surveys that are currently being generated are throwing errors because the app can't seem to generate the emails/passwords - so it would probably be safest not to create any more until after the 'fix' is complete.</p>
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<p>for Kathryn - let me see if we can move the 3:00 start time to 4:00. I am concerned that the load generated by the OPIE students completing the evals today will hamper the ability within the system to accept the submissions in a timely manner when students
complete them -- I really don't know what will happen -- and I'm so sorry that we've encountered this issue. I'll update ASAP on changing the time to 4:00.</p>
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<p>Judy</p>
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<div><font color="#800080" face="Comic Sans MS" size="2"><strong><em>Judy Burke</em></strong></font></div>
<div><font color="#800080" face="comic sans ms" size="2"><strong><em>OIT</em></strong></font></div>
<div><font color="#800080" face="comic sans ms" size="2"><strong><em>385 HDL</em></strong></font></div>
<div><font color="#800080" face="comic sans ms" size="2"><strong><em>Athens, Ohio 45701</em></strong></font></div>
<div><font color="#800080" face="comic sans ms" size="2"><strong><em>740.593.1029</em></strong></font></div>
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<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" face="Calibri, sans-serif" style="font-size: 11pt;"><b>From:</b> classclimate-users-bounces@listserv.ohio.edu <classclimate-users-bounces@listserv.ohio.edu> on behalf of Dael, Lisa <dael@ohio.edu><br>
<b>Sent:</b> Tuesday, April 14, 2015 12:37 PM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool<br>
<b>Subject:</b> Re: [Classclimate-users] Class Climate evaluation system OUTAGE today</font>
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<span style="font-family: "Calibri",sans-serif; font-size: 11pt;">Judy:</span></p>
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<span style="font-family: "Calibri",sans-serif; font-size: 11pt;"> </span></p>
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<span style="font-family: "Calibri",sans-serif; font-size: 11pt;">Will this update erase all the work we have done so far? I already have three department evaluations scheduled to go out on Monday. I need to know if I’m going to have to start over when things
come back online.</span></p>
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<span style="font-family: "Calibri",sans-serif; font-size: 11pt;"> </span></p>
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<span style="font-family: "Calibri",sans-serif; font-size: 11pt;">Thanks,</span></p>
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<span style="font-family: "Calibri",sans-serif; font-size: 11pt;"> </span></p>
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<span style="font-family: "Calibri",sans-serif; font-size: 11pt;">Lisa</span></p>
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<span style="font-family: "Calibri",sans-serif; font-size: 11pt;"> </span></p>
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<span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(0, 102, 51); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;">OHIO UNIVERSITY</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(98, 89, 78); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;"><br>
</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(0, 102, 51); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;">The Gladys W. and David H. Patton College of Education</span><span style="color: rgb(98, 89, 78); font-family: "Trebuchet MS",sans-serif; font-size: 11pt;"><br>
</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(98, 89, 78); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;">Lisa S. Dael<br>
Online Programs Assistant<br>
Curriculum & Technology Center<br>
McCracken Hall 215A<br>
</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(102, 102, 102); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;">1 Ohio University</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(98, 89, 78); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;"><br>
</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(102, 102, 102); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;">Athens OH 45701-2979</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(98, 89, 78); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;"><br>
</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(102, 102, 102); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;">T: 740.593.9925<br>
dael@ohio.edu</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(98, 89, 78); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;"><br>
</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(102, 102, 102); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;"><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="http://www.ohio.edu/"><span style="color: blue;">www.ohio.edu</span></a>
• <a style="color: rgb(5, 99, 193); text-decoration: underline;" href="http://www.ohio.edu/education">
<span style="color: blue;">www.ohio.edu/education</span></a></span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(98, 89, 78); font-family: "Trebuchet MS",sans-serif; font-size: 11pt;"></span></p>
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<span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="http://www.twitter.com/OUPattonCollege"><span style="color: blue;">www.twitter.com/OUPattonCollege</span></a>
</span></p>
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<span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="http://www.facebook.com/PattonCEHS"><span style="color: blue;">www.facebook.com/PattonCEHS</span></a>
</span></p>
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<span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="http://www.linkedin.com/in/pattoncollege"><span style="color: blue;">www.linkedin.com/in/pattoncollege</span></a>
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<span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="http://www.youtube.com/user/OhioPattonCollege"><span style="color: blue;">www.youtube.com/user/OhioPattonCollege</span></a>
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<span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(98, 89, 78); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;"><br>
</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(102, 102, 102); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;">The best student-centered learning experience</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(98, 89, 78); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;"><br>
</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(102, 102, 102); font-family: "Trebuchet MS",sans-serif; font-size: 10.5pt;">in America</span><span style="padding: 0in; border: 1pt windowtext; border-image: none; color: rgb(98, 89, 78); font-family: "Trebuchet MS",sans-serif; font-size: 11pt;"></span></p>
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<b><span style="font-family: "Calibri",sans-serif; font-size: 11pt;">From:</span></b><span style="font-family: "Calibri",sans-serif; font-size: 11pt;"> classclimate-users-bounces@listserv.ohio.edu [mailto:classclimate-users-bounces@listserv.ohio.edu]
<b>On Behalf Of </b>Burke, Judy<br>
<b>Sent:</b> Tuesday, April 14, 2015 12:05 PM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool<br>
<b>Cc:</b> Isham, Ian<br>
<b>Subject:</b> [Classclimate-users] Class Climate evaluation system OUTAGE today</span></p>
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<p style="background: white;"><span style="color: fuchsia; font-size: 14pt;"></span><span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;">Class Climate Customers,</span></p>
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<p style="background: white;"><span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;">Due to the issues that customers have encountered with the class climate system, we have been working with the vendor for the past two days to determine
the best solution. Based on our work we have determined that we have to take the system for a short time and have the vendor execute some database maintenance, and have our systems staff increase the memory on the server. It looks as if our usage has increased
to the point that we need additional resources to handle the load at critical times. To that end we have scheduled the following:</span></p>
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<u><span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;">At 3:00 pm today
</span></u><span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;">the class climate application server will be
<u>shut down </u>in order for OIT systems administration to execute steps necessary to increase server memory. Following that, we will prepare the database for required maintenance tasks by the vendor.
<u>The application will remain down and unavailable until approximately noon tomorrow, 4/15/2015.</u> As long as we do not encounter any unforeseen issues, at that time the service will be restored with twice as much memory in the server and a completely refreshed
and repaired database. By doing this the semester end processes should run correctly.</span></p>
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<span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;">We are sorry that this is impacting customers at an inopportune time, but when complete, customers should see an immediate positive impact on performance.</span></p>
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<span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;">We will notify this listserve immediately when the necessary work is complete. Again -- our apologies</span></p>
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<span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;">for the inconvenience and we will complete the work just as quickly as possible!</span></p>
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<span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;">thank you for your patience,</span></p>
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<span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;">Judy Burke</span></p>
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<em><b><span style="color: purple; font-family: "Comic Sans MS"; font-size: 10pt;">Judy Burke</span></b></em><span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;"></span></p>
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<em><b><span style="color: purple; font-family: "Comic Sans MS"; font-size: 10pt;">OIT</span></b></em><span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;"></span></p>
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<em><b><span style="color: purple; font-family: "Comic Sans MS"; font-size: 10pt;">385 HDL</span></b></em><span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;"></span></p>
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<em><b><span style="color: purple; font-family: "Comic Sans MS"; font-size: 10pt;">Athens, Ohio 45701</span></b></em><span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;"></span></p>
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<em><b><span style="color: purple; font-family: "Comic Sans MS"; font-size: 10pt;">740.593.1029</span></b></em><span style="color: fuchsia; font-family: "Comic Sans MS"; font-size: 14pt;"></span></p>
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