[Classclimate-users] Ohio University Incident - Course & Instructor Evaluations (Class Climate) - 28 October 2019

Wed Nov 6 18:02:55 EST 2019

Hi Carolyn,

I wanted to let you know that the issue with the landing page for Report Creator has been resolved.  Thank you again for bringing this to our attention.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu> On Behalf Of Khurshid, Carolyn
Sent: Tuesday, November 5, 2019 12:33 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu>
Subject: Re: [Classclimate-users] Ohio University Incident - Course & Instructor Evaluations (Class Climate) - 28 October 2019

yes, after i'd sent this i tried making a report and the next page looked normal and it looked fine.  it's just the landing on that page is off.  weird!

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> on behalf of "Donaldson, Michelle" <donaldso at ohio.edu<mailto:donaldso at ohio.edu>>
Reply-To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Date: Tuesday, November 5, 2019 12:17 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Ohio University Incident - Course & Instructor Evaluations (Class Climate) - 28 October 2019

Hi Carolyn,

Thank you for brining this to our attention, we are investigating it now.  It does appear that all of the functionality is there, the page just looks bad.  So, if you need to create a report, you still have the ability to do so, while we investigate what is wrong with the styling of that page.  I'll update this thread as soon as I have additional information.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Khurshid, Carolyn
Sent: Tuesday, November 5, 2019 11:01 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Ohio University Incident - Course & Instructor Evaluations (Class Climate) - 28 October 2019

i'm a Mac user.  the report creator part of CC is a hot mess!  everything else so far looks fine.

tried Firefox 70.0.1 and Safari 12.1.2

this is NOT how it's supposed to look IME

[cid:image001.png at 01D594CC.69C11B40]

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> on behalf of "Donaldson, Michelle" <donaldso at ohio.edu<mailto:donaldso at ohio.edu>>
Reply-To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Date: Monday, November 4, 2019 11:35 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Ohio University Incident - Course & Instructor Evaluations (Class Climate) - 28 October 2019

Good Morning Helen,

Class Climate has been back up and fully functional (survey emails included) since October 31.  To make sure that your existing questionnaires are compatible with the changes included with version 8, please select the Edit Option for any questionnaire you plan to deploy.  When you do so, you will receive an option to convert the questionnaire to the new version as well as an explanation of what that change entails.  PLEASE NOTE: Updating the questionnaire also requires updated printed forms.  So, if you have already printed the paper forms for a questionnaire that has not yet been updated, please either do not update the questionnaire or print new forms after the questionnaire has been updated.

Thanks,

Michelle Donaldson
Learning Systems Analyst III
Ohio University Office of Information Technology

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Kasler, Helen
Sent: Monday, November 4, 2019 11:07 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Ohio University Incident - Course & Instructor Evaluations (Class Climate) - 28 October 2019

When will be system be ready to generate surveys?  Since there is only a week after Thanksgiving, I would like to be able to send these out as soon as possible.

Thank you.

Helen

Helen Kasler
Administrative Associate
Ohio University School of Music
740-593-4244
kasler at ohio.edu<mailto:kasler at ohio.edu>

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of IT Service Desk
Sent: Thursday, October 31, 2019 1:32 PM
To: classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>
Subject: [Classclimate-users] Ohio University Incident - Course & Instructor Evaluations (Class Climate) - 28 October 2019

Resolved - 1 component affected - Class Climate Service has been restored. There... ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
Ohio University

Course & Instructor Evaluations (Class Climate)
Incident resolved
Class Climate
Service has been restored. There was a bug in the patch that was installed as part of the upgrade. The issue has now been resolved.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Time posted
Oct 31, 13:29 EDT
Components affected

[Image removed by sender. Operational]
Testing & Surveys - Course & Instruct...

View 3 previous incident updates<https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fu12100069.ct.sendgrid.net%2Fwf%2Fclick%3Fupn%3Dcawp9aEb5D-2Ff3eHiYohtRq9hgeTB363DLObjmmjiRSZ1QRzkZgfKfYn6EKXrtWFt_6FSU9BbKR-2FUZc7yN-2FOAYhER01ImLi8ayw8kUJyKnNwBBnm-2F41Tv99ijogimKrIMZgVr9E63zA09Ptl-2BgowoEVG0m2dL6DxRGzMWmRzOqDT6eDAfRuWnxIFSt1Ce2Rgtnw4N9Z5ThwIMK6M3hRE5obt8DnJE6T5ETtJx7DQ7ZR3CAxK9ywHQi-2FU7IYi06OjznvkFp7VXNf3vPlFNYbCqnvbWHIy5a3xFTrLgkznlYoHY-3D&data=02%7C01%7C%7C12bbb7dcc2d9443e4adf08d7630d75fe%7Cf3308007477c4a70888934611817c55a%7C0%7C0%7C637086781777069298&sdata=muuo03CRTWuKKJMmZEXZfXiPlQM10Rt%2FIuAf5xT%2FLmo%3D&reserved=0>

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