[Classclimate-users] Ohio University Class Climate

[Patton, Laura]

Class Climate Users,


Upon working with the vendor Friday evening, they believed they had found a work around for getting emails back into the system without doubling participant counts. When we tried it in our system, participant counts still doubled. I am working on doing our regular weekly file imports right now to get emails into the system, but it appears participant counts are doubling.


Once I am finished loading data, emails will be back in the system and you can proceed to set-up surveys. I'll work with the vendor when they get into the office to find a resolution for the doubled participant counts. It will most likely be a manual process.


I apologize for the inconvenience this has caused. Thank you for your patience while we work to resolve this issue!



Laura Patton
Application Integration Specialist
Office of Information Technology
387 WUSOC, 160 W. Union St.
Athens, Ohio 45701
740-597-1483
________________________________
From: classclimate-users-bounces at listserv.ohio.edu <classclimate-users-bounces at listserv.ohio.edu> on behalf of Kaaz, Wendy
Sent: Monday, November 21, 2016 9:19:04 AM
To: Users of the Scantron ClassClimate survey tool
Subject: Re: [Classclimate-users] Ohio University Class Climate

So, should we go ahead and set up like this and fix after?  Or do we think it might be fixed today?

Wendy

-----Original Message-----
From: classclimate-users-bounces at listserv.ohio.edu [mailto:classclimate-users-bounces at listserv.ohio.edu] On Behalf Of Metts, Daphne
Sent: Monday, November 21, 2016 8:57 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu>
Cc: Julie.fulgham at scantron.com
Subject: [Classclimate-users] Ohio University Class Climate

In a spot check of classes and participants for fall semester, it appears that the number of participants is double the actual enrollment of each course.

Michael, just making sure you're aware of the status this morning.

Daphne

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