[Classclimate-users] Ohio University Class Climate

[Patton, Laura]

Class Climate Users,


To manually fix participant counts:


1.) Delete surveys that have been generated

2.) Manually fix participant counts for each course you administer

3.) Re-generate surveys


If you have any questions regarding how to edit participant counts, don't hesitate to contact us for assistance.

Again, I apologize for the inconvenience this has caused.


Going forward in the future we need to hold off on generating surveys for full term courses until the data load has been completed. Vendor support has determined this was the root cause of emails not properly coming into the system. Full term courses are loaded 4 weeks before end of semester. I will notify this user list once full term courses are loaded and you can begin generating surveys at that time. This should prevent further issues with emails not importing correctly.

I know we have a while before our next big end of semester import, so I will send out a reminder email 2 weeks before our large full term course imports for Spring semester.


Thank you all for your patience with this issue!



Laura Patton
Application Integration Specialist
Office of Information Technology
387 WUSOC, 160 W. Union St.
Athens, Ohio 45701
740-597-1483
________________________________
From: classclimate-users-bounces at listserv.ohio.edu <classclimate-users-bounces at listserv.ohio.edu> on behalf of Patton, Laura
Sent: Monday, November 21, 2016 9:34:26 AM
To: Users of the Scantron ClassClimate survey tool
Subject: Re: [Classclimate-users] Ohio University Class Climate



Class Climate Users,


Upon working with the vendor Friday evening, they believed they had found a work around for getting emails back into the system without doubling participant counts. When we tried it in our system, participant counts still doubled. I am working on doing our regular weekly file imports right now to get emails into the system, but it appears participant counts are doubling.


Once I am finished loading data, emails will be back in the system and you can proceed to set-up surveys. I'll work with the vendor when they get into the office to find a resolution for the doubled participant counts. It will most likely be a manual process.


I apologize for the inconvenience this has caused. Thank you for your patience while we work to resolve this issue!



Laura Patton
Application Integration Specialist
Office of Information Technology
387 WUSOC, 160 W. Union St.
Athens, Ohio 45701
740-597-1483
________________________________
From: classclimate-users-bounces at listserv.ohio.edu <classclimate-users-bounces at listserv.ohio.edu> on behalf of Kaaz, Wendy
Sent: Monday, November 21, 2016 9:19:04 AM
To: Users of the Scantron ClassClimate survey tool
Subject: Re: [Classclimate-users] Ohio University Class Climate

So, should we go ahead and set up like this and fix after?  Or do we think it might be fixed today?

Wendy

-----Original Message-----
From: classclimate-users-bounces at listserv.ohio.edu [mailto:classclimate-users-bounces at listserv.ohio.edu] On Behalf Of Metts, Daphne
Sent: Monday, November 21, 2016 8:57 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu>
Cc: Julie.fulgham at scantron.com
Subject: [Classclimate-users] Ohio University Class Climate

In a spot check of classes and participants for fall semester, it appears that the number of participants is double the actual enrollment of each course.

Michael, just making sure you're aware of the status this morning.

Daphne

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