[Classclimate-users] Students not getting surveys

[Shostak, Marlene]

Just as a follow up, I did ask this student to check her spam email before
I even contacted Jody, but I haven't heard back from her yet.  I will ask
her also if she had withdrawn at any point.  I'll try to get more
information from her to help narrow down the possible issues.
~~~~~~~~~~~~~~~~~~~
Marlene Shostak
Department Administrator
School of Visual Communication
Seigfred Hall 301
1 Ohio University
Athens, OH  45701
T:  740-597-1332
F:  740-593-0190
<www.viscom.ohiou.edu>
<shostakm at ohio.edu>




On 12/11/13 9:40 AM, "Grenert, Joseph" <grenert at ohio.edu> wrote:

>I know there are always issues with forwarded emails from OU accounts, but
>I"m wondering if the problem this time might be related to the problem
>that OIT made us aware of involving the "withdrawn" students. Megan or
>Judy can weigh in here, but my understanding is that some process or
>script didn't go off this time before the data load, and I'M wondering if
>some emails from enrolled students simply didn't make it from PeopleSoft
>to Class Climate.
>
>I admit that I'M just conjecturing here, but I'Ve gotten more emails than
>usual this semester from instructors saying that students in their courses
>did not receive the eval email. It could just be coincidence though,
>especially if only Marlene and I are encountering these cases.
>
>Thanks for everyones feedback. This helps.
>
>
>______________________________________________________
>
>Jody Grenert
>Communication Director
>College of Health Sciences and Professions
>Ohio University
>W361 Grover Center
>Athens, OH 45701
>(740) 593-1433
>______________________________________________
>
>
>
>
>
>On 12/11/13 9:35 AM, "Ostermann, Shawn" <osterman at ohio.edu> wrote:
>
>>
>>In the years that we've been using classclimate, I don't think we've ever
>>seen a documented case of the email not being sent.  They have always
>>turned up in a client-side spam filter, accidentally deleted, forwarded
>>to the wrong account, etc.
>>
>>Shawn
>>
>>On Dec 11, 2013, at 9:32 AM, Chiasson, Wayne <chiasson at ohio.edu> wrote:
>>
>>> 
>>> I have recently heard from an instructor/grad student where the student
>>>forwarded their email to a non-OU account and it ended up in a spam
>>>folder. If you have students asking about missing evaluations, I would
>>>first check your original recipient list for the student's email. If
>>>they are in the list, then I would ask the student to check for a spam
>>>folder. If this is an issue, we really need to get the word out.
>>> 
>>> ---------------------------------------
>>> Wayne Chiasson 
>>> Department Administrator
>>> Physics and Astronomy
>>> Ohio University
>>> Athens, OH 45701
>>> chiasson at ohio.edu
>>> Phone (740)593-1712
>>> Fax (740)593-0433
>>> Office: 269-B Clippinger Labs
>>> http://www.phy.ohiou.edu/
>>> ---------------------------------------
>>>   
>>> 
>>> 
>>> From: <Bennett>, Ann <bennetta at ohio.edu>
>>> Reply-To: Users of the Scantron ClassClimate survey tool
>>><classclimate-users at listserv.ohio.edu>
>>> Date: Wednesday, December 11, 2013 9:05 AM
>>> To: Users of the Scantron ClassClimate survey tool
>>><classclimate-users at listserv.ohio.edu>
>>> Subject: Re: [Classclimate-users] Students not getting surveys
>>> 
>>> Jody,
>>> I had only a handful of students who contacted faculty and were
>>>forwarded to me ­ most were students who were using non-OU email
>>>accounts. I suggested they check their OU email accounts and let me know
>>>if they could not find the email. None contacted me.
>>>  
>>> There was one student using an OU email account. I do not know if he
>>>was an OU employee, but I suggested to him that if he was or had been
>>>recently, he might have received the email to that account. He did not
>>>get back to me.
>>>  
>>> OTOHŠ I also sent another reminder ­ and added ³see link in email². J
>>>  
>>> Good luck!
>>> Ann
>>>  
>>> Ann Bennett
>>> Dept. Admin.
>>> Dept. of Sociology and Anthropology
>>> Ohio University
>>> 160 Bentley Annex
>>> 740-593-1368
>>>  
>>>  
>>>  
>>> From: classclimate-users-bounces at listserv.ohio.edu
>>>[mailto:classclimate-users-bounces at listserv.ohio.edu] On Behalf Of
>>>Grenert, Joseph
>>> Sent: Wednesday, December 11, 2013 8:57 AM
>>> To: Users of the tool
>>> Subject: [Classclimate-users] Students not getting surveys
>>>  
>>>                 Marlene Shostak and I have both encountered some cases
>>>in our fall course evals where some students enrolled in a course never
>>>received an evaluation survey for the  course. Has anyone else gotten
>>>emails from students or instructors about this? I'm trying to figure out
>>>if maybe some of the course data coming from the Registrar somehow
>>>omitted some student emails from a course. Let us know.
>>>  
>>>  
>>> ______________________________________________________
>>>  
>>> Jody Grenert
>>> Communication Director
>>> College of Health Sciences and Professions
>>> Ohio University
>>> W361 Grover Center
>>> Athens, OH 45701
>>> (740) 593-1433
>>> ______________________________________________
>>>  
>>> _______________________________________________
>>> Classclimate-users mailing list
>>> Classclimate-users at listserv.ohio.edu
>>> http://listserv.ohio.edu/mailman/listinfo/classclimate-users
>>
>>-------------------------------------------------------------------------
>>-
>>---------------------------------------
>>                              Dr. Shawn Ostermann  - Ohio University
>>Associate Dean for Research, Graduate Studies, and Planning in the Russ
>>College
>>	 153 Stocker Center, Ohio University, Athens, Ohio  45701-2979
>>    ostermann at ohio.edu -- FAX: (740)593-0659 -- Voice: (740)593-1482
>>
>
>
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