[Classclimate-users] Students not getting surveys

[Grenert, Joseph]

I know there are always issues with forwarded emails from OU accounts, but
I"m wondering if the problem this time might be related to the problem
that OIT made us aware of involving the "withdrawn" students. Megan or
Judy can weigh in here, but my understanding is that some process or
script didn't go off this time before the data load, and I'M wondering if
some emails from enrolled students simply didn't make it from PeopleSoft
to Class Climate.

I admit that I'M just conjecturing here, but I'Ve gotten more emails than
usual this semester from instructors saying that students in their courses
did not receive the eval email. It could just be coincidence though,
especially if only Marlene and I are encountering these cases.

Thanks for everyones feedback. This helps.


______________________________________________________

Jody Grenert
Communication Director
College of Health Sciences and Professions
Ohio University
W361 Grover Center
Athens, OH 45701
(740) 593-1433
______________________________________________





On 12/11/13 9:35 AM, "Ostermann, Shawn" <osterman at ohio.edu> wrote:

>
>In the years that we've been using classclimate, I don't think we've ever
>seen a documented case of the email not being sent.  They have always
>turned up in a client-side spam filter, accidentally deleted, forwarded
>to the wrong account, etc.
>
>Shawn
>
>On Dec 11, 2013, at 9:32 AM, Chiasson, Wayne <chiasson at ohio.edu> wrote:
>
>> 
>> I have recently heard from an instructor/grad student where the student
>>forwarded their email to a non-OU account and it ended up in a spam
>>folder. If you have students asking about missing evaluations, I would
>>first check your original recipient list for the student's email. If
>>they are in the list, then I would ask the student to check for a spam
>>folder. If this is an issue, we really need to get the word out.
>> 
>> ---------------------------------------
>> Wayne Chiasson  
>> Department Administrator
>> Physics and Astronomy
>> Ohio University
>> Athens, OH 45701
>> chiasson at ohio.edu
>> Phone (740)593-1712
>> Fax (740)593-0433
>> Office: 269-B Clippinger Labs
>> http://www.phy.ohiou.edu/
>> ---------------------------------------
>>   
>> 
>> 
>> From: <Bennett>, Ann <bennetta at ohio.edu>
>> Reply-To: Users of the Scantron ClassClimate survey tool
>><classclimate-users at listserv.ohio.edu>
>> Date: Wednesday, December 11, 2013 9:05 AM
>> To: Users of the Scantron ClassClimate survey tool
>><classclimate-users at listserv.ohio.edu>
>> Subject: Re: [Classclimate-users] Students not getting surveys
>> 
>> Jody,
>> I had only a handful of students who contacted faculty and were
>>forwarded to me ­ most were students who were using non-OU email
>>accounts. I suggested they check their OU email accounts and let me know
>>if they could not find the email. None contacted me.
>>  
>> There was one student using an OU email account. I do not know if he
>>was an OU employee, but I suggested to him that if he was or had been
>>recently, he might have received the email to that account. He did not
>>get back to me.
>>  
>> OTOHŠ I also sent another reminder ­ and added ³see link in email². J
>>  
>> Good luck!
>> Ann
>>  
>> Ann Bennett
>> Dept. Admin.
>> Dept. of Sociology and Anthropology
>> Ohio University
>> 160 Bentley Annex
>> 740-593-1368
>>  
>>  
>>  
>> From: classclimate-users-bounces at listserv.ohio.edu
>>[mailto:classclimate-users-bounces at listserv.ohio.edu] On Behalf Of
>>Grenert, Joseph
>> Sent: Wednesday, December 11, 2013 8:57 AM
>> To: Users of the tool
>> Subject: [Classclimate-users] Students not getting surveys
>>  
>>                 Marlene Shostak and I have both encountered some cases
>>in our fall course evals where some students enrolled in a course never
>>received an evaluation survey for the  course. Has anyone else gotten
>>emails from students or instructors about this? I'm trying to figure out
>>if maybe some of the course data coming from the Registrar somehow
>>omitted some student emails from a course. Let us know.
>>  
>>  
>> ______________________________________________________
>>  
>> Jody Grenert
>> Communication Director
>> College of Health Sciences and Professions
>> Ohio University
>> W361 Grover Center
>> Athens, OH 45701
>> (740) 593-1433
>> ______________________________________________
>>  
>> _______________________________________________
>> Classclimate-users mailing list
>> Classclimate-users at listserv.ohio.edu
>> http://listserv.ohio.edu/mailman/listinfo/classclimate-users
>
>--------------------------------------------------------------------------
>---------------------------------------
>                              Dr. Shawn Ostermann  - Ohio University
>Associate Dean for Research, Graduate Studies, and Planning in the Russ
>College
>	 153 Stocker Center, Ohio University, Athens, Ohio  45701-2979
>    ostermann at ohio.edu -- FAX: (740)593-0659 -- Voice: (740)593-1482
>