[Classclimate-users] Students not getting surveys

[Ostermann, Shawn]

In the years that we've been using classclimate, I don't think we've ever seen a documented case of the email not being sent.  They have always turned up in a client-side spam filter, accidentally deleted, forwarded to the wrong account, etc.

Shawn

On Dec 11, 2013, at 9:32 AM, Chiasson, Wayne <chiasson at ohio.edu> wrote:

> 
> I have recently heard from an instructor/grad student where the student forwarded their email to a non-OU account and it ended up in a spam folder. If you have students asking about missing evaluations, I would first check your original recipient list for the student's email. If they are in the list, then I would ask the student to check for a spam folder. If this is an issue, we really need to get the word out.
> 
> ---------------------------------------
> Wayne Chiasson    
> Department Administrator  
> Physics and Astronomy
> Ohio University
> Athens, OH 45701
> chiasson at ohio.edu
> Phone (740)593-1712  
> Fax (740)593-0433
> Office: 269-B Clippinger Labs
> http://www.phy.ohiou.edu/
> ---------------------------------------
>   
> 
> 
> From: <Bennett>, Ann <bennetta at ohio.edu>
> Reply-To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu>
> Date: Wednesday, December 11, 2013 9:05 AM
> To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu>
> Subject: Re: [Classclimate-users] Students not getting surveys
> 
> Jody,
> I had only a handful of students who contacted faculty and were forwarded to me – most were students who were using non-OU email accounts. I suggested they check their OU email accounts and let me know if they could not find the email. None contacted me.
>  
> There was one student using an OU email account. I do not know if he was an OU employee, but I suggested to him that if he was or had been recently, he might have received the email to that account. He did not get back to me.
>  
> OTOH… I also sent another reminder – and added “see link in email”. J
>  
> Good luck!
> Ann
>  
> Ann Bennett
> Dept. Admin.
> Dept. of Sociology and Anthropology
> Ohio University
> 160 Bentley Annex
> 740-593-1368
>  
>  
>  
> From: classclimate-users-bounces at listserv.ohio.edu [mailto:classclimate-users-bounces at listserv.ohio.edu] On Behalf Of Grenert, Joseph
> Sent: Wednesday, December 11, 2013 8:57 AM
> To: Users of the tool
> Subject: [Classclimate-users] Students not getting surveys
>  
>                 Marlene Shostak and I have both encountered some cases in our fall course evals where some students enrolled in a course never received an evaluation survey for the  course. Has anyone else gotten emails from students or instructors about this? I'm trying to figure out if maybe some of the course data coming from the Registrar somehow omitted some student emails from a course. Let us know.
>  
>  
> ______________________________________________________
>  
> Jody Grenert
> Communication Director
> College of Health Sciences and Professions
> Ohio University
> W361 Grover Center
> Athens, OH 45701
> (740) 593-1433
> ______________________________________________
>  
> _______________________________________________
> Classclimate-users mailing list
> Classclimate-users at listserv.ohio.edu
> http://listserv.ohio.edu/mailman/listinfo/classclimate-users

-----------------------------------------------------------------------------------------------------------------
                              Dr. Shawn Ostermann  - Ohio University
Associate Dean for Research, Graduate Studies, and Planning in the Russ College
	 153 Stocker Center, Ohio University, Athens, Ohio  45701-2979
    ostermann at ohio.edu -- FAX: (740)593-0659 -- Voice: (740)593-1482

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