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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>An online course: Workshop in Customer Service (CONS 4953) is being offered for Second Summer Session 2013. This course explores the various aspects of the Customer Service profession. At the end of the course, you will have the opportunity to gain a certificate in Customer Service excellence. This certification, issued by the National Retail Federation, shows a current or potential employer that you're knowledgeable, and well-exercised in the area of Customer Service (course fee covers cost of national test).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This course is well positioned to fit elective curriculum needs (such as business, communication, visual requirements in RFPD) and is a required course in the Customer Service minor.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The instructor is Connor Goddard. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>You are encouraged to enroll!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Dr. P<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>V. Ann Paulins, Ph.D.<o:p></o:p></p><p class=MsoNormal>Associate Dean for Academic Engagement and Outreach<o:p></o:p></p><p class=MsoNormal>The Gladys W. and David H. Patton College of Education <o:p></o:p></p><p class=MsoNormal><span style='color:#00B050'>Ohio University<o:p></o:p></span></p><p class=MsoNormal>133 McCracken Hall<o:p></o:p></p><p class=MsoNormal>Athens, OH 45701<o:p></o:p></p><p class=MsoNormal>ph: 740.593.0253<o:p></o:p></p><p class=MsoNormal>fax: 740.593.0569<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a href="mailto:e-mailname@ohio.edu"><span style='color:blue'>paulins@ohio.edu</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a href="http://www.cehs.ohio.edu/"><span style='color:blue'>www.cehs.ohio.edu</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a href="http://www.facebook.com/PattonCEHS"><span style='color:blue'>http://www.facebook.com/PattonCEHS</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a href="http://twitter.com/PattonCEHS"><span style='color:blue'>http://twitter.com/PattonCEHS</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><img border=0 width=214 height=63 id="Picture_x0020_1" src="cid:image001.png@01CE61F8.5B994C80"> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bauhaus 93";color:#00B050'>The best student-centered learning experience in America.</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>