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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Greetings RFPD students!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Happy Winter break – enjoy some R&R…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I want to let you know that there is a NEW course that has just been added to the SPRING 2013 course offerings:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='color:#00B050'>CONS 4953: Workshop in Customer Service<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#00B050'>Course # 12414; 3 semester credit hours<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#00B050'>Meets: Wednesdays 4:15 – 7:00 p.m. in Grover Center W320<o:p></o:p></span></b></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Although currently, I am listed as the instructor, Mr. Richard Wilhelm will be the workshop instructor for the course this spring term. Mr. Wilhelm offers extensive customer service and leadership experience resulting from his career as Director/ President/CEO of the Plaza Hotel in New York City, as well as work at The Waldorf-Astoria Hotel and The St. Regis – Sheraton in NYC. Mr. Wilhelm bring national and international perspectives of customer service excellence to this class opportunity!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>There are no pre-requisites for this course; you can register electronically at your convenience. This course DOES fill the “business, communication, visual” requirement for the Retail Merchandising and Fashion Product Development major.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If you have any questions, please feel free to contact me at <a href="mailto:paulins@ohio.edu">paulins@ohio.edu</a>.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>You may remember a recent email about a <b>Minor in Customer Service</b><span style='color:#1F497D'> (OR8161),</span> which is available. This course is part of the required curriculum for that minor. To earn the minor, the following five courses must be completed.:<o:p></o:p></p><p class=MsoNormal> CONS 2500: Families as Consumers in Global Communities<o:p></o:p></p><p class=MsoNormal> CONS 3100: HR for Customer Service Professions<o:p></o:p></p><p class=MsoNormal> CONS 3890 Career Development for Customer Service Professions OR RFPD 3890 Professional Career Search Strategies<o:p></o:p></p><p class=MsoNormal><b> CONS 4953: Workshop in Customer Service<o:p></o:p></b></p><p class=MsoNormal> CONS 4915: Internship in Customer Service (3-12 hours)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>All the best,<o:p></o:p></p><p class=MsoNormal>Dr. P<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>V. Ann Paulins, Ph.D.<o:p></o:p></p><p class=MsoNormal>Associate Dean for Academic Engagement and Outreach<o:p></o:p></p><p class=MsoNormal>The Gladys W. and David H. Patton College of Education <o:p></o:p></p><p class=MsoNormal><span style='color:#00B050'>Ohio University<o:p></o:p></span></p><p class=MsoNormal>133 McCracken Hall<o:p></o:p></p><p class=MsoNormal>Athens, OH 45701<o:p></o:p></p><p class=MsoNormal>ph: 740.593.0253<o:p></o:p></p><p class=MsoNormal>fax: 740.593.0569<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a href="mailto:e-mailname@ohio.edu"><span style='color:blue'>paulins@ohio.edu</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a href="http://www.cehs.ohio.edu/"><span style='color:blue'>www.cehs.ohio.edu</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a href="http://www.facebook.com/PattonCEHS"><span style='color:blue'>http://www.facebook.com/PattonCEHS</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a href="http://twitter.com/PattonCEHS"><span style='color:blue'>http://twitter.com/PattonCEHS</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><img border=0 width=214 height=63 id="Picture_x0020_1" src="cid:image001.png@01CDDC5B.E97620A0"> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bauhaus 93";color:#00B050'>The best student-centered learning experience in America.</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>