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<p class="MsoNormal">The data feed has finished processing, and it appears that in addition to the duplicate users, some of the courses are duplicated as well. We are opening the system back up so that you can process your surveys, while we continue to investigate.
Please be careful when selecting your courses for processing, as the duplicate courses are appearing in two different ways.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">For example, you might have duplicate courses listed under a single named user, like this:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Bob Cat<o:p></o:p></b></p>
<p class="MsoNormal">Course1<o:p></o:p></p>
<p class="MsoNormal">Course1<o:p></o:p></p>
<p class="MsoNormal">Course2<o:p></o:p></p>
<p class="MsoNormal">Course2<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Or you might have slight variations on the named user so the duplicate courses appear as if under two different people, like this:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Bob Cat<o:p></o:p></b></p>
<p class="MsoNormal">Course1<o:p></o:p></p>
<p class="MsoNormal">Course2<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Dr. Bob Cat<o:p></o:p></b></p>
<p class="MsoNormal">Course1<o:p></o:p></p>
<p class="MsoNormal">Course2<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Again, my apologies for the inconvenience.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Michelle<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Classclimate-users <classclimate-users-bounces@listserv.ohio.edu>
<b>On Behalf Of </b>Donaldson, Michelle<br>
<b>Sent:</b> Thursday, November 21, 2019 1:20 PM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool <classclimate-users@listserv.ohio.edu><br>
<b>Subject:</b> Re: [Classclimate-users] Updates<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Unfortunately, it does not appear that we are going to be able to have a resolution to the duplicated users in a timely manner. As such, we are rerunning the fall data load, with the courses once again anonymous, and we will release the
system to you as soon as that process finishes. I apologize for the inconvenience of having the duplicated users remain in the system, but we felt it was more important to allow you access to your fall semester courses today than to have the duplicated users
cleaned up.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It appears that the only currently available fix for the duplicated users is to manually delete those users one at a time. And as you might imagine, that is a rather time consuming task. I don’t believe I would be able to have that completed
this week. If the vendor is not able to configure an automated fix, we will likely roll the cleanup of these duplicated users into our larger plan to clean up the existing data within Class Climate.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve worked with several folks in the last 24 hours to make sure that having the duplicated users would not impact your ability to deploy your surveys, and I am assured that as the courses are only appearing once under the fall term that
it should cause no issues for you. If you do run into any issues, please let us know.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Again, I apologize for the inconvenience and I thank you for your patience.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Michelle<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Classclimate-users <<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a>>
<b>On Behalf Of </b>Donaldson, Michelle<br>
<b>Sent:</b> Thursday, November 21, 2019 10:14 AM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool <<a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a>><br>
<b>Subject:</b> Re: [Classclimate-users] Updates<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We ran the repair recommended by the vendor and it has removed the non-anonymous courses. It, however, did not remove the duplicated users. And when we attempted to reload the fall courses in some cases it even triplicated the users.
We are currently working with the vendor to determine if there is a fix for the duplicated/triplicated users. I know that many of you have reached out to me directly about the urgent need to be able to deliver your surveys today. I am doing everything I
can to make that possible. I will update you again in about 2 hours after we have had a chance to work with the vendor on this a little more.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Michelle<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Classclimate-users <<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a>>
<b>On Behalf Of </b>Donaldson, Michelle<br>
<b>Sent:</b> Wednesday, November 20, 2019 12:09 PM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool <<a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a>><br>
<b>Subject:</b> Re: [Classclimate-users] Updates<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve just gotten off of the phone with the vendor. The problem has been identified as a bug in version 8 of the class climate software. The reason that the courses and users duplicated is that the bug loads everything as non-anonymous.
As a result, I am deleting all of the non-anonymous courses. We will then apply a patch to fix the bug. When the patch is complete we will re-load the courses in the system. If all goes well, we expect this to be completed by the close of business today.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It appears that a number of you have started building your surveys for these courses, I apologize, but in order to fix the duplicate and anonymity issue I will need for you to redeploy those surveys once our work is complete.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">There are 20 courses that are listed as having student responses to their surveys. I will be downloading a copy of the responses before those courses are deleted, and will be reaching out to the subunit admins with the data.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Michelle<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Classclimate-users <<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a>>
<b>On Behalf Of </b>Donaldson, Michelle<br>
<b>Sent:</b> Tuesday, November 19, 2019 3:22 PM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool <<a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a>><br>
<b>Subject:</b> Re: [Classclimate-users] Updates<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Unfortunately, we do not yet have a resolution for this issue. We are still working with the vendor and will provide an update as soon as additional information becomes available.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Michelle<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Classclimate-users <<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a>>
<b>On Behalf Of </b>Donaldson, Michelle<br>
<b>Sent:</b> Monday, November 18, 2019 2:17 PM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool <<a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a>><br>
<b>Subject:</b> Re: [Classclimate-users] Updates<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I wanted to provide an update. The issue with the duplicate instructors seems to be impacting the entirety of today’s data feed. We have escalated to the vendor for assistance. I would recommend holding off on sending out any surveys
until we have the duplicates resolved. I will update you as soon I have an additional information to share.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Michelle<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Classclimate-users <<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a>>
<b>On Behalf Of </b>Donaldson, Michelle<br>
<b>Sent:</b> Monday, November 18, 2019 12:05 PM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool <<a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a>><br>
<b>Subject:</b> Re: [Classclimate-users] Updates<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good Afternoon,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Carolyn, thank you for bringing this to our attention. I have escalated the issue and will follow up with you as soon as I have additional information. At first glance it appears that the data load today somehow is not able to see the
existing faculty users, so when it cannot find them it is creating them again.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sherry, the data load is in progress, but has not yet completed.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Michelle<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Classclimate-users <<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a>>
<b>On Behalf Of </b>Gillogly, Sherry<br>
<b>Sent:</b> Monday, November 18, 2019 11:58 AM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool <<a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a>><br>
<b>Subject:</b> Re: [Classclimate-users] Updates<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Have the fall classes been loaded? I am afraid to look the thing is so squirrely.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">S<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Classclimate-users <<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a>>
<b>On Behalf Of </b>Khurshid, Carolyn<br>
<b>Sent:</b> Monday, November 18, 2019 11:31 AM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool <<a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a>><br>
<b>Subject:</b> Re: [Classclimate-users] Updates<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-family:"Lucida Bright",serif;color:black">oh, wow, my faculty have all duplicated! this is weird…</span><span style="font-size:12.0pt;font-family:"Lucida Bright",serif;color:black"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Lucida Bright",serif;color:black"><img border="0" width="792" height="441" style="width:8.25in;height:4.5937in" id="_x0000_i1025" src="cid:image001.png@01D5A07B.A386A6F0"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">Classclimate-users <<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-u</a><a href="mailto:classclimate-users-bounces@listserv.ohio.edu">sers-bounces@listserv.ohio.edu</a>>
on behalf of "Donaldson, Michelle" <<a href="mailto:donaldso@ohio.edu">donaldso@ohio.edu</a>><o:p></o:p></span></p>
</div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:black">Reply-To: </span></b><span style="color:black">Users of the Scantron ClassClimate survey tool <<a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a>><br>
<b>Date: </b>Friday, November 15, 2019 9:51 AM<br>
<b>To: </b>Users of the Scantron ClassClimate survey tool <<a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a>><br>
<b>Subject: </b>[Classclimate-users] Updates<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Lucida Bright",serif;color:black"><o:p> </o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="color:black">Good Morning,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">As you are preparing your evaluations for the end of term, I would like to pass along a recommendation from the vendor, for those of you who are using the paper forms. The vendor is recommending that the paper
forms be printed with the black and white setting on your printer, and if your printer does not have a black and white setting, gray scale would be the second choice.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Also, as many of you have asked me individually, I wanted to share with the group the timing of the course loads into Class Climate. Data loads between PeopleSoft (Student Information System) and Class Climate
happen weekly on Mondays (or Tuesday if Monday is a holiday). The data feed is a manual process so it can occur at any time on Mondays, but is typically processed in the afternoons. Courses appear within that data set when the PeopleSoft end date of the
course is within 28 days. So that means that the majority of the Fall courses will load into Class Climate with this coming Monday’s (November 18<sup>th</sup>) data load.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Michelle Donaldson<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Learning Systems Analyst III<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Ohio University Office of Information Technology<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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