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<p class="MsoNormal"><span style="font-family:Palatino">Thank you, Laura,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Palatino"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:Palatino">I hadn’t started doing my surveys yet, so all I need to do is go into each course and manually delete the duplicate email addresses, is that right?<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Palatino;color:black">~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Palatino;color:black">Marlene Shostak<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Palatino;color:black">Department Administrator<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Palatino;color:black">School of Visual Communication<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Palatino;color:black">Schoonover Center 250<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Palatino;color:black">1 Ohio University<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Palatino;color:black">Athens, OH 45701-2979<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Palatino;color:black">740-597-1332<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Palatino;color:black"><shostakm@ohio.edu><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Palatino;color:black"><ohio.edu/viscom><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-family:Calibri;color:black">From: </span>
</b><span style="font-family:Calibri;color:black"><classclimate-users-bounces@listserv.ohio.edu> on behalf of "Patton, Laura" <pattonl@ohio.edu><br>
<b>Reply-To: </b>Users of the Scantron ClassClimate survey tool <classclimate-users@listserv.ohio.edu><br>
<b>Date: </b>Monday, November 21, 2016 at 11:40 AM<br>
<b>To: </b>Users of the Scantron ClassClimate survey tool <classclimate-users@listserv.ohio.edu><br>
<b>Subject: </b>Re: [Classclimate-users] Ohio University Class Climate<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p><b><span style="font-family:"Andalus","serif";color:black">Class Climate Users,<o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black"><o:p> </o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">To manually fix participant counts:<o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black"><o:p> </o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">1.) Delete surveys that have been generated<o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">2.) Manually fix participant counts for each course you administer <o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">3.) Re-generate surveys<o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black"><o:p> </o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">If you have any questions regarding how to edit participant counts, don't hesitate to contact us for assistance. <o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">Again, I apologize for the inconvenience this has caused. <o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black"><o:p> </o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">Going forward in the future we need to hold off on generating surveys for full term courses until the data load has been completed. Vendor support has determined this was the root cause of emails
not properly coming into the system. Full term courses are loaded 4 weeks before end of semester. I will notify this user list once full term courses are loaded and you can begin generating surveys at that time. This should prevent further issues with emails
not importing correctly.<o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">I know we have a while before our next big end of semester import, so I will send out a reminder email 2 weeks before our large full term course imports for Spring semester.<o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black"><o:p> </o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">Thank you all for your patience with this issue! <o:p></o:p></span></b></p>
<p><span style="font-family:"Andalus","serif";color:black"><o:p> </o:p></span></p>
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Laura Patton<br>
Application Integration Specialist<br>
Office of Information Technology<br>
387 WUSOC, 160 W. Union St.<br>
Athens, Ohio 45701<br>
740-597-1483<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:Calibri;color:black">From:</span></b><span style="font-size:11.0pt;font-family:Calibri;color:black"> classclimate-users-bounces@listserv.ohio.edu <classclimate-users-bounces@listserv.ohio.edu>
on behalf of Patton, Laura<br>
<b>Sent:</b> Monday, November 21, 2016 9:34:26 AM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool<br>
<b>Subject:</b> Re: [Classclimate-users] Ohio University Class Climate</span> <o:p>
</o:p></p>
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<p><b><span style="font-family:"Andalus","serif";color:black">Class Climate Users,<o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black"><o:p> </o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">Upon working with the vendor Friday evening, they believed they had found a work around for getting emails back into the system without doubling participant counts. When we tried it in our system,
participant counts still doubled. I am working on doing our regular weekly file imports right now to get emails into the system, but it appears participant counts are doubling. <o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black"><o:p> </o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">Once I am finished loading data, emails will be back in the system and you can proceed to set-up surveys. I'll work with the vendor when they get into the office to find a resolution for the doubled
participant counts. It will most likely be a manual process. <o:p></o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black"><o:p> </o:p></span></b></p>
<p><b><span style="font-family:"Andalus","serif";color:black">I apologize for the inconvenience this has caused. Thank you for your patience while we work to resolve this issue!<o:p></o:p></span></b></p>
<p><span style="font-family:"Andalus","serif";color:black"><o:p> </o:p></span></p>
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Laura Patton<br>
Application Integration Specialist<br>
Office of Information Technology<br>
387 WUSOC, 160 W. Union St.<br>
Athens, Ohio 45701<br>
740-597-1483<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:Calibri;color:black">From:</span></b><span style="font-size:11.0pt;font-family:Calibri;color:black"> classclimate-users-bounces@listserv.ohio.edu <classclimate-users-bounces@listserv.ohio.edu>
on behalf of Kaaz, Wendy<br>
<b>Sent:</b> Monday, November 21, 2016 9:19:04 AM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool<br>
<b>Subject:</b> Re: [Classclimate-users] Ohio University Class Climate</span><span style="font-family:"Andalus","serif";color:black">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Andalus","serif";color:black">So, should we go ahead and set up like this and fix after? Or do we think it might be fixed today?<br>
<br>
Wendy<br>
<br>
-----Original Message-----<br>
From: classclimate-users-bounces@listserv.ohio.edu [<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">mailto:classclimate-users-bounces@listserv.ohio.edu</a>] On Behalf Of Metts, Daphne<br>
Sent: Monday, November 21, 2016 8:57 AM<br>
To: Users of the Scantron ClassClimate survey tool <classclimate-users@listserv.ohio.edu><br>
Cc: Julie.fulgham@scantron.com<br>
Subject: [Classclimate-users] Ohio University Class Climate<br>
<br>
In a spot check of classes and participants for fall semester, it appears that the number of participants is double the actual enrollment of each course.<br>
<br>
Michael, just making sure you’re aware of the status this morning.</span><span style="font-size:10.0pt;font-family:PMingLiU;color:black"><br>
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</span><span style="font-size:10.0pt;font-family:"Andalus","serif";color:black">Daphne</span><span style="font-size:10.0pt;font-family:PMingLiU;color:black"><br>
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</span><span style="font-size:10.0pt;font-family:"Andalus","serif";color:black">_______________________________________________</span><span style="font-size:10.0pt;font-family:PMingLiU;color:black"><br>
</span><span style="font-size:10.0pt;font-family:"Andalus","serif";color:black">Classclimate-users mailing list</span><span style="font-size:10.0pt;font-family:PMingLiU;color:black"><br>
</span><span style="font-size:10.0pt;font-family:"Andalus","serif";color:black">Classclimate-users@listserv.ohio.edu</span><span style="font-size:10.0pt;font-family:PMingLiU;color:black"><br>
</span><span style="font-size:10.0pt;font-family:"Andalus","serif";color:black"><a href="http://listserv.ohio.edu/mailman/listinfo/classclimate-users">http://listserv.ohio.edu/mailman/listinfo/classclimate-users</a><br>
<br>
_______________________________________________<br>
Classclimate-users mailing list<br>
Classclimate-users@listserv.ohio.edu<br>
<a href="http://listserv.ohio.edu/mailman/listinfo/classclimate-users">http://listserv.ohio.edu/mailman/listinfo/classclimate-users</a><o:p></o:p></span></p>
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