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<div style="color: rgb(33, 33, 33); font-size: 15px;">Class Climate Update:</div>
<div style="color: rgb(33, 33, 33); font-size: 15px;"><span>Based on today's on-site visit from vendor support, they have escalated the issue with their own staff. At this point, we have provided them with the tools they need to continue their investigation. </span></div>
<div style="color: rgb(33, 33, 33); font-size: 15px;"><span>Thank you for your patience as we work to resolve this issue!</span></div>
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Laura Patton<br>
Application Integration Specialist<br>
Office of Information Technology<br>
387 WUSOC, 160 W. Union St.<br>
Athens, Ohio 45701<br>
740-597-1483</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> classclimate-users-bounces@listserv.ohio.edu <classclimate-users-bounces@listserv.ohio.edu> on behalf of Patton, Laura<br>
<b>Sent:</b> Wednesday, November 16, 2016 10:58:36 PM<br>
<b>To:</b> Users of the Scantron ClassClimate survey tool<br>
<b>Subject:</b> Re: [Classclimate-users] Missing emails in Class Climate</font>
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<div>Yes, it's still in Wilson. </div>
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<div id="AppleMailSignature">Thanks!</div>
<div id="AppleMailSignature">Laura</div>
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On Nov 16, 2016, at 10:14 PM, Dael, Lisa <<a href="mailto:dael@ohio.edu">dael@ohio.edu</a>> wrote:<br>
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<pre style="word-wrap:break-word; font-size:10.0pt; font-family:Tahoma; color:black">Is the meeting still scheduled for Wilson?
Lisa
"Patton, Laura" <<a href="mailto:pattonl@ohio.edu">pattonl@ohio.edu</a>> wrote:
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<div>Class Climate update: Our vendor was unable to fix the problem remotely, so we have an on site visit scheduled tomorrow (11/17) at 11:00 A.M. where we will work with Scantron to find the best resolution.<br>
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<div id="AppleMailSignature">Thank you for your patience.</div>
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<div id="AppleMailSignature">Laura Patton</div>
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On Nov 16, 2016, at 11:37 AM, Patton, Laura <<a href="mailto:pattonl@ohio.edu">pattonl@ohio.edu</a>> wrote:<br>
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<div>Class Climate Users,</div>
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<div>Support is currently investigating the cause of our participant emails disappearing from the system. In the meantime we are trying to come up with a work around on getting participant emails back into the system without doubling participant counts. Thank
you for your patience as we resolve this issue.</div>
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<div>Thanks,</div>
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<div class="PlainText"> <br>
Laura Patton<br>
Application Integration Specialist<br>
Office of Information Technology<br>
387 WUSOC, 160 W. Union St.<br>
Athens, Ohio 45701<br>
740-597-1483</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b>
<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a> <<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a>> on behalf of Gadbau-Myers, Megan<br>
<b>Sent:</b> Wednesday, November 16, 2016 9:36 AM<br>
<b>To:</b> Class Climate Users Listerv<br>
<b>Subject:</b> [Classclimate-users] Missing emails in Class Climate</font>
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<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-size:11.0pt">Class Climate Users,</span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-size:11.0pt"> </span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-size:11.0pt">It has been reported and confirmed that the student emails are missing from Fall 2016-17 courses, even though the courses list the correct number of students.
We have contacted Scantron for assistance with resolving this issue and will get the emails loaded as soon as possible. In the meantime, please do not generate any surveys. We are not sure what will be required to resolve the issue and wish to avoid causing
you more work than necessary.</span></p>
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<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-size:11.0pt">Thank you for your patience as we work to resolve the issue, and we apologize for any inconvenience the delay may cause.</span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-size:11.0pt"> </span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-size:11.0pt">Thanks,</span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-size:11.0pt">Megan</span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-size:11.0pt"> </span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-family:"Times New Roman"">-- </span></p>
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<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-family:"Times New Roman""> </span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-family:"Times New Roman"">Megan Myers</span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-family:"Times New Roman"">IT Support Specialist</span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-family:"Times New Roman"">Blackboard Support</span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-family:"Times New Roman"">Office of Information Technology,<br>
Ohio University</span></p>
<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-family:"Times New Roman""><a href="mailto:gadbau-m@ohio.edu" style="color:rgb(5,99,193); text-decoration:underline"><span style="color:#0563C1">gadbau-m@ohio.edu</span></a></span></p>
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<p style="margin:0in 0in 0.0001pt; font-size:12pt; font-family:Calibri"><span style="font-family:"Times New Roman"">740.593.1222</span></p>
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<div><span>_______________________________________________</span><br>
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<div><span>_______________________________________________</span><br>
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<span><a href="mailto:Classclimate-users@listserv.ohio.edu">Classclimate-users@listserv.ohio.edu</a></span><br>
<span><a href="http://listserv.ohio.edu/mailman/listinfo/classclimate-users">http://listserv.ohio.edu/mailman/listinfo/classclimate-users</a></span><br>
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