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<p>​Class Climate Customers,</p>
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<p>Due to the issues that customers have encountered with the class climate system, we have been working with the vendor for the past two days to determine the best solution. Based on our work we have determined that we have to take the system for a short
time and have the vendor execute some database maintenance, and have our systems staff increase the memory on the server. It looks as if our usage has increased to the point that we need additional resources to handle the load at critical times. To that
end we have scheduled the following:</p>
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<div style="margin-top: 0px; margin-bottom: 0px;"><span style="text-decoration: underline;">At 3:00 pm today
</span>the class climate application server will be <span style="text-decoration: underline;">
shut down </span>in order for OIT systems administration to execute steps necessary to increase server memory. Following that, we will prepare the database for required maintenance tasks by the vendor.
<span style="text-decoration: underline;">The application will remain down and unavailable until approximately noon tomorrow, 4/15/2015.</span> As long as we do not encounter any unforeseen issues, at that time the service will be restored with twice as much
memory in the server and a completely refreshed and repaired database. By doing this the semester end processes should run correctly.</div>
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<div style="margin-top: 0px; margin-bottom: 0px;">We are sorry that this is impacting customers at an inopportune time, but when complete, customers should see an immediate positive impact on performance.</div>
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<div style="margin-top: 0px; margin-bottom: 0px;">We will notify this listserve immediately when the necessary work is complete. Again -- our apologies</div>
<div style="margin-top: 0px; margin-bottom: 0px;">for the inconvenience and we will complete the work just as quickly as possible!</div>
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<div style="margin-top: 0px; margin-bottom: 0px;">thank you for your patience,</div>
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<div style="margin-top: 0px; margin-bottom: 0px;">Judy Burke</div>
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<div><font color="#800080" face="Comic Sans MS" size="2"><strong><em>Judy Burke</em></strong></font></div>
<div><font color="#800080" face="comic sans ms" size="2"><strong><em>OIT</em></strong></font></div>
<div><font color="#800080" face="comic sans ms" size="2"><strong><em>385 HDL</em></strong></font></div>
<div><font color="#800080" face="comic sans ms" size="2"><strong><em>Athens, Ohio 45701</em></strong></font></div>
<div><font color="#800080" face="comic sans ms" size="2"><strong><em>740.593.1029</em></strong></font></div>
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