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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Paula and Class Climate users,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>What I suspect is happening with some of your emailed surveys not making it to students is that the OU mail server, for whatever reason, is flagging some of them as spam. I’ve had this happen with some of the emailed results that I have Class Climate send to instructors, but I’ve not seen it happen yet with emails to students asking them to take the survey. Then again, how would we know if some students didn’t get the survey?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Here’s what I’d suggest you do if you have evidence that this has happened: Log an issue in OIT’s Footprints database noting the following:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Recipient(s) email address(es) who failed to receive the Class Climate email<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>When the email was sent (hour and minute – Class Climate records this info)<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>What the subject line of your email was<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The name of the sender: Class Climate<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The OIT folks who maintain the mail server are able to “push through” any emails from your batch that have been flagged as spam. They did this for me. The important thing is to get the issue logged in Footprints so there’s a record of it. Then maybe someone, sometime, somehow figure out why these emails from Class Climate are getting randomly flagged. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jody<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>_____________________________________________________________<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Jody Grenert<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Communication Director<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Ohio University College of Health Sciences and Professions<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>W361 Grover Center<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Athens, OH 45701<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>740.593.1433<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>grenert@ohio.edu<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> classclimate-users-bounces@listserv.ohio.edu [mailto:classclimate-users-bounces@listserv.ohio.edu] <b>On Behalf Of </b>Peck, Lynette<br><b>Sent:</b> Wednesday, May 01, 2013 9:34 AM<br><b>To:</b> Users of the Scantron ClassClimate survey tool<br><b>Cc:</b> Users of the Scantron ClassClimate survey tool<br><b>Subject:</b> Re: [Classclimate-users] Survey Emails<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>I have also had this problem. When I went in to send reminders, I noticed in most of our classes that only a portion of passwords had been sent out. I had to send the original email to the students who hadn't received the initial one. Of course, this was already late in the game. I couldn't understand why our return rate was so low, so I started poking around and that's what I found. Irritating!! I am not at my work computer at the moment, but would be happy to explain how I got to that info if it would be helpful. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Lynette<br><br><o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On May 1, 2013, at 9:23 AM, "McAdoo, Debra" <<a href="mailto:mcadood@ohio.edu">mcadood@ohio.edu</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Paula, We all seem to be leaning on one another. It seems that one’s weakness is another’s strength, and we do seem to make it through.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Debbie</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a> [mailto:classclimate-users-bounces@listserv.ohio.edu] <b>On Behalf Of </b>Carpenter, Paula<br><b>Sent:</b> Wednesday, May 01, 2013 9:21 AM<br><b>To:</b> Users of the Scantron ClassClimate survey tool<br><b>Subject:</b> Re: [Classclimate-users] Survey Emails</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><div><div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>I may be leaning on a couple of you for summer and fall. I'm informed just enough to be dangerous I think.</span><o:p></o:p></p></div><div><div><div><div><p class=MsoNormal><span class=apple-style-span><span style='font-size:18.0pt;font-family:"Apple Chancery","serif";color:blue'>Paula</span></span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>Paula M. French Carpenter</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>Administrative Coordinator</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>School of Media Arts & Studies</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>9 S. College Street</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>197A RTVC</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>Athens, Ohio 45701</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>Phone: 740-593-4861</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>Fax 740-593-9184</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span class=apple-style-span><span style='font-size:13.5pt;color:black'>This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain private, confidential, and/or privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, employee, or agent responsible for delivering this message, please contact the sender by reply e-mail and destroy all copies of the original e-mail message.</span></span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'> </span><o:p></o:p></p></div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'> </span><o:p></o:p></p></div></div></div></div></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'> </span><o:p></o:p></p></div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>From: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><Harmon>, Janelle <<a href="mailto:harmonj@ohio.edu">harmonj@ohio.edu</a>><br><b>Reply-To: </b>Users of the Scantron ClassClimate survey tool <<a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a>><br><b>Date: </b>Wednesday, May 1, 2013 9:18 AM<br><b>To: </b>Users of the Scantron ClassClimate survey tool <<a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a>><br><b>Subject: </b>Re: [Classclimate-users] Survey Emails</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'> </span><o:p></o:p></p></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>When this happened to me, I would check their email that Class Climate had listed and sent it to and found that it looked like a faculty email address. I had to send them their information by regular email.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Feel free to call me if you need help.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jan</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'>Jan Harmon</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'>Department Administrator</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'>Ohio University</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'>Department of Modern Languages</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'>283 Gordy Hall</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'>Athens, OH 45701</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'>740.593.0872</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a> [<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">mailto:classclimate-users-bounces@listserv.ohio.edu</a>] <b>On Behalf Of </b>Bennett, Ann<br><b>Sent:</b> Wednesday, May 01, 2013 8:42 AM<br><b>To:</b> Users of the Scantron ClassClimate survey tool<br><b>Subject:</b> Re: [Classclimate-users] Survey Emails</span><o:p></o:p></p></div></div><p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes. A few were forwarding their OU email to another email account. Most were able to find the email when they went to their OU email account. It just had not forwarded. Others, however, did not use a different email account and state that they did not receive it, have looked and cannot find it. My understanding was that I was not able to ‘re-generate’ that email.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Ann</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>Ann Bennett</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dept. Admin.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dept. of Sociology and Anthropology</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>Ohio University</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>162 Bentley Annex</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>740-593-1350</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'><a href="mailto:classclimate-users-bounces@listserv.ohio.edu">classclimate-users-bounces@listserv.ohio.edu</a> [<a href="mailto:classclimate-users-bounces@listserv.ohio.edu">mailto:classclimate-users-bounces@listserv.ohio.edu</a>] <b>On Behalf Of </b>Carpenter, Paula<br><b>Sent:</b> Wednesday, May 01, 2013 8:39 AM<br><b>To:</b> <a href="mailto:classclimate-users@listserv.ohio.edu">classclimate-users@listserv.ohio.edu</a><br><b>Subject:</b> [Classclimate-users] Survey Emails</span><o:p></o:p></p></div></div><p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p><div><div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>I get a sampling of students who say they never received the email telling them to do the survey or give them the login info. I'm getting a message saying there is a mail problem but I cant' figure out what it's telling me. Does anyone else have this problem?</span><o:p></o:p></p></div><div><div><div><div><p class=MsoNormal><span class=apple-style-span><span style='font-size:18.0pt;font-family:"Apple Chancery","serif";color:blue'>Paula</span></span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>Paula M. French Carpenter</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>Administrative Coordinator</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>School of Media Arts & Studies</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>9 S. College Street</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>197A RTVC</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>Athens, Ohio 45701</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>Phone: 740-593-4861</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'>Fax 740-593-9184</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span class=apple-style-span><span style='font-size:13.5pt;color:black'>This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain private, confidential, and/or privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, employee, or agent responsible for delivering this message, please contact the sender by reply e-mail and destroy all copies of the original e-mail message.</span></span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;color:black'> </span><o:p></o:p></p></div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'> </span><o:p></o:p></p></div></div></div></div></div></div></div></div></blockquote><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>_______________________________________________<br>Classclimate-users mailing list<br><a href="mailto:Classclimate-users@listserv.ohio.edu">Classclimate-users@listserv.ohio.edu</a><br><a href="http://listserv.ohio.edu/mailman/listinfo/classclimate-users">http://listserv.ohio.edu/mailman/listinfo/classclimate-users</a><o:p></o:p></p></div></blockquote></div></body></html>