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<B>Notification of Issue Change</B>
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The following changes have been made to this Issue: <i>Changed Status to Closed from Open, Appended a Description, Deleted Assignees: Exchange Dave Beauvais Don Hone, Survey sent to grenert@ohio.edu.</i><P>This update was submitted by Jay Beam / beam@ohio.edu
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<TR><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Issue: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Class Climate mail service error message (From Request Tickets) </FONT></TD></TR>
<TR><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Issue Number: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> 200569 </FONT></TD></TR></TABLE>
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<TR><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Date: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> 10/22/2012 </FONT></TD> <TD> </TD><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Time: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> 10:37:07 </FONT></TD></TR>
<TR><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Creation Date: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> 10/22/2012 </FONT></TD> <TD> </TD><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Creation Time: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> 10:25:53 </FONT></TD></TR>
<TR><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Created By: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> grenert </FONT></TD> <TD> </TD></TR></TABLE>
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<B>Description:</B><BR>
<i>Entered on 10/22/2012 at 10:37:07 EDT (GMT-0400) by Jay Beam:</i><BR>
<!-- P removed for email formatting -->Resolved, closing ticket<BR><!-- /P changed to BR for email formatting --><P>
<i>Entered on 10/22/2012 at 10:25:53 EDT (GMT-0400) by Joseph Grenert:</i><BR>
<table border="0" width="50%" align="center"> <tbody> <tr> <td><legend class="message"> <!-- P removed for email formatting --> <BR><!-- /P changed to BR for email formatting --> <!-- P removed for email formatting -->The Class Climate survey system is displaying the message below, which in the past has required Steve Romin in OIT to reset something on the OU mail server.<BR><!-- /P changed to BR for email formatting --> <!-- P removed for email formatting --> <BR><!-- /P changed to BR for email formatting --> <!-- P removed for email formatting --> <BR><!-- /P changed to BR for email formatting --> <!-- P removed for email formatting --> <BR><!-- /P changed to BR for email formatting --> <!-- P removed for email formatting --><IMG src="cid:https://support.oit.ohio.edu/MRcgi/images/icons/error.png" border="0" alt="" /> Error Message<BR><!-- /P changed to BR for email formatting --> </legend> <table border="0" align="center"> <tbody> <tr> <td valign="top">Attention: Errors have occurred in the Mail Service. Please confirm the error messages in the Mail Service Log in the menu "System Information/Mail Service Log", so that this message is no longer shown.</td> </tr> </tbody> </table> </td> </tr> </tbody> </table><P>
<B>Current Assignees:</B>
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<B>CC(s):</B> (permanent) classclimate-users@listserv.ohio.edu
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<B>Issue Information:</B>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Classroom Issue: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Off </FONT></TD>
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<B>Contact Information:</B>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> User ID: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> grenert </FONT></TD>
<TD> </TD>
<TD VALIGN=TOP ALIGN=LEFT><B><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> First Name: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Joseph </FONT></TD>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Last Name: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Grenert </FONT></TD>
<TD> </TD>
<TD VALIGN=TOP ALIGN=LEFT><B><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Email Address: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> <a href="mailto:grenert@ohio.edu">grenert@ohio.edu</a> </FONT></TD>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Phone Number: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> (740)593-1433 </FONT></TD>
<TD> </TD>
<TD VALIGN=TOP ALIGN=LEFT><B><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Department: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Health Sciences Professions, D<BR>ean's Office </FONT></TD>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Address/Location: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Grover Center$361 W$Athens, OH<BR> 45701$United States </FONT></TD>
<TD> </TD>
<TD VALIGN=TOP ALIGN=LEFT><B><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> OU Status: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Faculty and Staff </FONT></TD>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Title/Rank: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Director Of Communications </FONT></TD>
<TD> </TD>
<TD VALIGN=TOP ALIGN=LEFT><B><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Primary Campus: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Athens </FONT></TD>
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<B>Complete History:</B>
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<TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B>Date</B></FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B>Time</B></FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B>User</B></FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B>Action</B></FONT></TD>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>grenert </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Initial Classroom Issue: Off<BR>
Initial Last Name: Grenert<BR>
Initial First Name</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>grenert </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>: Joseph<BR>
Initial Email Address: grenert@ohio.edu<BR>
Initial User ID: grenert<BR>
Initial Phone Number: (740)593-1433<BR>
Initial Address/Location: Grover Center$361 W$Athens, OH 45701$United States<BR>
Initial OU Status: Faculty and Staff<BR>
Initial Title/Rank: Director Of Communications<BR>
Initial Department: Health Sciences Professions, Dean's Office<BR>
Initial Planning Unit: Health and Human Services<BR>
Initial Special Student Type: 0<BR>
Initial Primary Campus: Athens</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>grenert </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Added CC: classclimate-users@listserv.ohio.edu</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated: Customer Request Notification</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Changed Internal Comments to Initial status - Request</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>grenert </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Notification mail sent: Cc: classclimate-users@listserv.ohio.edu</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jeffrey Morris </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Changed Status to Open from Request</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jeffrey Morris </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Changed Title of Issue</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jeffrey Morris </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Set Severity to Individual <BR>
Set Request Type to Exchange <BR>
Set Process Type to Incident <BR>
Set Request Details to Exchange Departmental Email <BR>
Changed Special Student Type to EMPTY from 0</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jeffrey Morris </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Added Assignee : Exchange Dave Beauvais Don Hone</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated: Oracle to Oracle Number - Add to Billing Scrn</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Changed Oracle Account Number to</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Changed Update Account? to No</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jeffrey Morris </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Notification mail sent: Assignee: Dave Beauvais Don Hone; Cc: classclimate-users@listserv.ohio.edu</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:37 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jay Beam </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Changed Status to Closed from Open</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:37 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jay Beam </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Appended a Description.</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:37 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jay Beam </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Deleted Assignees: Exchange Dave Beauvais Don Hone</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:37 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jay Beam </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Survey sent to grenert@ohio.edu</FONT></TD></TR>
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