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<B>Notification of Issue Change</B>
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The following changes have been made to this Issue: <i>Changed Status to Open from Request, Changed Title of Issue, Set Severity to Individual ,Set Request Type to Exchange ,Set Process Type to Incident ,Set Request Details to Exchange Departmental Email ,Changed Special Student Type to EMPTY from 0, Added Assignee : Exchange Dave Beauvais Don Hone, Escalated: Oracle to Oracle Number - Add to Billing Scrn, Changed Issue data or Contact data.</i><P>This update was submitted by Jeffrey Morris / jm323112@ohio.edu
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<TR><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Issue: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Class Climate mail service error message (From Request Tickets) </FONT></TD></TR>
<TR><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Issue Number: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> 200569 </FONT></TD></TR></TABLE>
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<TR><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Date: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> 10/22/2012 </FONT></TD> <TD> </TD><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Time: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> 10:31:21 </FONT></TD></TR>
<TR><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Creation Date: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> 10/22/2012 </FONT></TD> <TD> </TD><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Creation Time: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> 10:25:53 </FONT></TD></TR>
<TR><TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Created By: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> grenert </FONT></TD> <TD> </TD></TR></TABLE>
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<B>Description:</B><BR>
<i>Entered on 10/22/2012 at 10:25:53 EDT (GMT-0400) by Joseph Grenert:</i><BR>
<table border="0" width="50%" align="center"> <tbody> <tr> <td><legend class="message"> <!-- P removed for email formatting --> <BR><!-- /P changed to BR for email formatting --> <!-- P removed for email formatting -->The Class Climate survey system is displaying the message below, which in the past has required Steve Romin in OIT to reset something on the OU mail server.<BR><!-- /P changed to BR for email formatting --> <!-- P removed for email formatting --> <BR><!-- /P changed to BR for email formatting --> <!-- P removed for email formatting --> <BR><!-- /P changed to BR for email formatting --> <!-- P removed for email formatting --> <BR><!-- /P changed to BR for email formatting --> <!-- P removed for email formatting --><IMG src="cid:https://support.oit.ohio.edu/MRcgi/images/icons/error.png" border="0" alt="" /> Error Message<BR><!-- /P changed to BR for email formatting --> </legend> <table border="0" align="center"> <tbody> <tr> <td valign="top">Attention: Errors have occurred in the Mail Service. Please confirm the error messages in the Mail Service Log in the menu "System Information/Mail Service Log", so that this message is no longer shown.</td> </tr> </tbody> </table> </td> </tr> </tbody> </table><P>
<B>Current Assignees:</B> Exchange, Dave Beauvais, Don Hone
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<B>CC(s):</B> (permanent) classclimate-users@listserv.ohio.edu
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<B>Issue Information:</B>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Classroom Issue: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Off </FONT></TD>
<TD> </TD></TABLE>
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<B>Contact Information:</B>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> User ID: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> grenert </FONT></TD>
<TD> </TD>
<TD VALIGN=TOP ALIGN=LEFT><B><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> First Name: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Joseph </FONT></TD>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Last Name: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Grenert </FONT></TD>
<TD> </TD>
<TD VALIGN=TOP ALIGN=LEFT><B><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Email Address: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> <a href="mailto:grenert@ohio.edu">grenert@ohio.edu</a> </FONT></TD>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Phone Number: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> (740)593-1433 </FONT></TD>
<TD> </TD>
<TD VALIGN=TOP ALIGN=LEFT><B><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Department: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Health Sciences Professions, D<BR>ean's Office </FONT></TD>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Address/Location: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Grover Center$361 W$Athens, OH<BR> 45701$United States </FONT></TD>
<TD> </TD>
<TD VALIGN=TOP ALIGN=LEFT><B><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> OU Status: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Faculty and Staff </FONT></TD>
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<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B> Title/Rank: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Director Of Communications </FONT></TD>
<TD> </TD>
<TD VALIGN=TOP ALIGN=LEFT><B><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Primary Campus: </B></FONT></TD>
<TD VALIGN=TOP ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2> Athens </FONT></TD>
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<B>Complete History:</B>
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<TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B>Date</B></FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B>Time</B></FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B>User</B></FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2><B>Action</B></FONT></TD>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>grenert </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Created: Class Climate mail service error message</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>grenert </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Initial Priority: Standard </FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>grenert </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Initial Classroom Issue: Off<BR>
Initial Last Name: Grenert<BR>
Initial First Name: Joseph<BR>
Initial Email Address: grenert@ohio.edu<BR>
Initial User ID: grenert<BR>
Initial Phone Number: (740)593-1433<BR>
Initial Address/Location: Grover Center$361 W$Athens, OH 45701$United States<BR>
Initial OU Status: Faculty and Staff<BR>
Initial Title/Rank: Director Of Communications<BR>
Initial Department: Health Sciences Professions, Dean's Office<BR>
Initial Planning Unit: Health and Human Services<BR>
Initial Special Student Type: 0<BR>
Initial Primary Campus: Athens</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>grenert </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Added CC: classclimate-users@listserv.ohio.edu</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated: Customer Request Notification</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Changed Internal Comments to Initial status - Request</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:25 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>grenert </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Notification mail sent: Cc: classclimate-users@listserv.ohio.edu</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jeffrey Morris </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Changed Status to Open from Request</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jeffrey Morris </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Changed Title of Issue</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jeffrey Morris </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Set Severity to Individual <BR>
Set Request Type to Exchange <BR>
Set Process Type to Incident <BR>
Set Request Details to Exchange Departmental Email <BR>
Changed Special Student Type to EMPTY from 0</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Jeffrey Morris </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Added Assignee : Exchange Dave Beauvais Don Hone</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated: Oracle to Oracle Number - Add to Billing Scrn</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Changed Oracle Account Number to</FONT></TD></TR>
<TR><TD ALIGN=LEFT VALIGN=TOP><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10/22/2012 </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>10:31 AM </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Escalated </FONT></TD><TD ALIGN=LEFT><FONT face="Verdana, Arial, Helvetica, sans-serif" size=2>Changed Update Account? to No</FONT></TD></TR>
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