[Classclimate-users] Updates

Dael, Lisa dael at ohio.edu
Mon Nov 25 11:57:11 EST 2019 

Is Class Climate repaired so we can deploy evaluations now? I haven't heard anything since Friday on the status.

Lisa
OHIO UNIVERSITY
The Gladys W. and David H. Patton College of Education
Curriculum & Technology Center
Lisa S. Dael, MLS, CPP
Assistant Director, Online and Outreach Programs
McCracken Hall 225D
1 Ohio University
Athens OH 45701-2979
T: 740.593.9925
dael at ohio.edu
www.ohio.edu<http://www.ohio.edu/> * www.ohio.edu/compass<http://www.ohio.edu/compass>
www.twitter.com/OUPattonCollege<http://www.twitter.com/OUPattonCollege>
www.facebook.com/PattonCEHS<http://www.facebook.com/PattonCEHS>
Called to Lead

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu> On Behalf Of Kasler, Helen
Sent: Friday, November 22, 2019 10:07 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu>
Subject: Re: [Classclimate-users] Updates

Thank you so much.
Helen

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Donaldson, Michelle
Sent: Friday, November 22, 2019 10:06 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

Hi Helen,

Class Climate is available, but you will have duplicated users and likely duplicated courses for this semester.  We've found a way to manually clean up the duplicates, but it can only be done one sub-unit at a time.  It takes about 30 minutes per sub-unit.  I'll try to get yours cleaned up before my 10:30 meeting.  I'll send you a direct message when it is ready.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Kasler, Helen
Sent: Friday, November 22, 2019 9:54 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

Class climate is not ready yet, correct?

Thanks.

Helen


Helen Kasler
Administrative Associate
Ohio University School of Music
740-593-4244
kasler at ohio.edu<mailto:kasler at ohio.edu>



From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Khurshid, Carolyn
Sent: Thursday, November 21, 2019 5:31 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

When I assigned two courses to Fall 19-20 the system did NOT assign them.  It said at the top "0 courses assigned".

I was hoping I could weed out the extras by just not assigning them but that doesn't seem to work.

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> on behalf of "Donaldson, Michelle" <donaldso at ohio.edu<mailto:donaldso at ohio.edu>>
Reply-To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Date: Thursday, November 21, 2019 3:27 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

Hi Debbie,

Unfortunately, yes, you will have to recreate the surveys.  I'll follow up to your direct message with additional information.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of McAdoo, Debra
Sent: Thursday, November 21, 2019 3:17 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

Michelle,
I sent the following just a bit ago to your OU email, thinking that I was not having CC issues:
Michelle,
This may or may not be of value to you, but my faculty in Dance (DFT- Dance) did not duplicate. I have generated and printed paper forms as always before. I just assumed that when I logged into the system on Monday that everything had been fixed.
Debbie

JUST A FEW MINUTES AGO, I checked and my faculty are now duplicated/triplicated, and my surveys do not display, (except for a single one that I created yesterday for an Independent study having only 4 students). Am I going to have to re-create the surveys?
Debbie

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Donaldson, Michelle
Sent: Thursday, November 21, 2019 2:57 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

The data feed has finished processing, and it appears that in addition to the duplicate users, some of the courses are duplicated as well.  We are opening the system back up so that you can process your surveys, while we continue to investigate. Please be careful when selecting your courses for processing, as the duplicate courses are appearing in two different ways.

For example, you might have duplicate courses listed under a single named user, like this:

Bob Cat
Course1
Course1
Course2
Course2

Or you might have slight variations on the named user so the duplicate courses appear as if under two different people, like this:

Bob Cat
Course1
Course2

Dr. Bob Cat
Course1
Course2

Again, my apologies for the inconvenience.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Donaldson, Michelle
Sent: Thursday, November 21, 2019 1:20 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

Unfortunately, it does not appear that we are going to be able to have a resolution to the duplicated users in a timely manner.  As such, we are rerunning the fall data load, with the courses once again anonymous, and we will release the system to you as soon as that process finishes.  I apologize for the inconvenience of having the duplicated users remain in the system, but we felt it was more important to allow you access to your fall semester courses today than to have the duplicated users cleaned up.

It appears that the only currently available fix for the duplicated users is to manually delete those users one at a time.  And as you might imagine, that is a rather time consuming task.  I don't believe I would be able to have that completed this week.  If the vendor is not able to configure an automated fix, we will likely roll the cleanup of these duplicated users into our larger plan to clean up the existing data within Class Climate.

I've worked with several folks in the last 24 hours to make sure that having the duplicated users would not impact your ability to deploy your surveys, and I am assured that as the courses are only appearing once under the fall term that it should cause no issues for you.  If you do run into any issues, please let us know.

Again, I apologize for the inconvenience and I thank you for your patience.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Donaldson, Michelle
Sent: Thursday, November 21, 2019 10:14 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

We ran the repair recommended by the vendor and it has removed the non-anonymous courses.  It, however, did not remove the duplicated users.  And when we attempted to reload the fall courses in some cases it even triplicated the users.  We are currently working with the vendor to determine if there is a fix for the duplicated/triplicated users.  I know that many of you have reached out to me directly about the urgent need to be able to deliver your surveys today.  I am doing everything I can to make that possible.  I will update you again in about 2 hours after we have had a chance to work with the vendor on this a little more.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Donaldson, Michelle
Sent: Wednesday, November 20, 2019 12:09 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

I've just gotten off of the phone with the vendor.  The problem has been identified as a bug in version 8 of the class climate software.  The reason that the courses and users duplicated is that the bug loads everything as non-anonymous.  As a result, I am deleting all of the non-anonymous courses.  We will then apply a patch to fix the bug.  When the patch is complete we will re-load the courses in the system.  If all goes well, we expect this to be completed by the close of business today.

It appears that a number of you have started building your surveys for these courses, I apologize, but in order to fix the duplicate and anonymity issue I will need for you to redeploy those surveys once our work is complete.

There are 20 courses that are listed as having student responses to their surveys.  I will be downloading a copy of the responses before those courses are deleted, and will be reaching out to the subunit admins with the data.


Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Donaldson, Michelle
Sent: Tuesday, November 19, 2019 3:22 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

Unfortunately, we do not yet have a resolution for this issue.  We are still working with the vendor and will provide an update as soon as additional information becomes available.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Donaldson, Michelle
Sent: Monday, November 18, 2019 2:17 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

I wanted to provide an update.  The issue with the duplicate instructors seems to be impacting the entirety of today's data feed.  We have escalated to the vendor for assistance.  I would recommend holding off on sending out any surveys until we have the duplicates resolved.  I will update you as soon I have an additional information to share.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Donaldson, Michelle
Sent: Monday, November 18, 2019 12:05 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

Good Afternoon,

Carolyn, thank you for bringing this to our attention.  I have escalated the issue and will follow up with you as soon as I have additional information.  At first glance it appears that the data load today somehow is not able to see the existing faculty users, so when it cannot find them it is creating them again.

Sherry,  the data load is in progress, but has not yet completed.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Gillogly, Sherry
Sent: Monday, November 18, 2019 11:58 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

Have the fall classes been loaded?  I am afraid to look the thing is so squirrely.

S

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Khurshid, Carolyn
Sent: Monday, November 18, 2019 11:31 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

oh, wow, my faculty have all duplicated!  this is weird...
[cid:image001.png at 01D5A387.77002BB0]
From: Classclimate-users <classclimate-u<mailto:classclimate-users-bounces at listserv.ohio.edu>sers-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> on behalf of "Donaldson, Michelle" <donaldso at ohio.edu<mailto:donaldso at ohio.edu>>
Reply-To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Date: Friday, November 15, 2019 9:51 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: [Classclimate-users] Updates

Good Morning,

As you are preparing your evaluations for the end of term, I would like to pass along a recommendation from the vendor, for those of you who are using the paper forms.  The vendor is recommending that the paper forms be printed with the black and white setting on your printer, and if your printer does not have a black and white setting, gray scale would be the second choice.

Also, as many of you have asked me individually, I wanted to share with the group the timing of the course loads into Class Climate.  Data loads between PeopleSoft (Student Information System) and Class Climate happen weekly on Mondays (or Tuesday if Monday is a holiday).  The data feed is a manual process so it can occur at any time on Mondays, but is typically processed in the afternoons.  Courses appear within that data set when the PeopleSoft end date of the course is within 28 days.  So that means that the majority of the Fall courses will load into Class Climate with this coming Monday's (November 18th) data load.

Thanks,

Michelle Donaldson
Learning Systems Analyst III
Ohio University Office of Information Technology

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