[Classclimate-users] Updates

[Donaldson, Michelle]

We ran the repair recommended by the vendor and it has removed the non-anonymous courses.  It, however, did not remove the duplicated users.  And when we attempted to reload the fall courses in some cases it even triplicated the users.  We are currently working with the vendor to determine if there is a fix for the duplicated/triplicated users.  I know that many of you have reached out to me directly about the urgent need to be able to deliver your surveys today.  I am doing everything I can to make that possible.  I will update you again in about 2 hours after we have had a chance to work with the vendor on this a little more.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu> On Behalf Of Donaldson, Michelle
Sent: Wednesday, November 20, 2019 12:09 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu>
Subject: Re: [Classclimate-users] Updates

I've just gotten off of the phone with the vendor.  The problem has been identified as a bug in version 8 of the class climate software.  The reason that the courses and users duplicated is that the bug loads everything as non-anonymous.  As a result, I am deleting all of the non-anonymous courses.  We will then apply a patch to fix the bug.  When the patch is complete we will re-load the courses in the system.  If all goes well, we expect this to be completed by the close of business today.

It appears that a number of you have started building your surveys for these courses, I apologize, but in order to fix the duplicate and anonymity issue I will need for you to redeploy those surveys once our work is complete.

There are 20 courses that are listed as having student responses to their surveys.  I will be downloading a copy of the responses before those courses are deleted, and will be reaching out to the subunit admins with the data.


Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Donaldson, Michelle
Sent: Tuesday, November 19, 2019 3:22 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

Unfortunately, we do not yet have a resolution for this issue.  We are still working with the vendor and will provide an update as soon as additional information becomes available.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Donaldson, Michelle
Sent: Monday, November 18, 2019 2:17 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

I wanted to provide an update.  The issue with the duplicate instructors seems to be impacting the entirety of today's data feed.  We have escalated to the vendor for assistance.  I would recommend holding off on sending out any surveys until we have the duplicates resolved.  I will update you as soon I have an additional information to share.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Donaldson, Michelle
Sent: Monday, November 18, 2019 12:05 PM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

Good Afternoon,

Carolyn, thank you for bringing this to our attention.  I have escalated the issue and will follow up with you as soon as I have additional information.  At first glance it appears that the data load today somehow is not able to see the existing faculty users, so when it cannot find them it is creating them again.

Sherry,  the data load is in progress, but has not yet completed.

Thanks,

Michelle

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Gillogly, Sherry
Sent: Monday, November 18, 2019 11:58 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

Have the fall classes been loaded?  I am afraid to look the thing is so squirrely.

S

From: Classclimate-users <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> On Behalf Of Khurshid, Carolyn
Sent: Monday, November 18, 2019 11:31 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: Re: [Classclimate-users] Updates

oh, wow, my faculty have all duplicated!  this is weird...
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From: Classclimate-users <classclimate-u<mailto:classclimate-users-bounces at listserv.ohio.edu>sers-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> on behalf of "Donaldson, Michelle" <donaldso at ohio.edu<mailto:donaldso at ohio.edu>>
Reply-To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Date: Friday, November 15, 2019 9:51 AM
To: Users of the Scantron ClassClimate survey tool <classclimate-users at listserv.ohio.edu<mailto:classclimate-users at listserv.ohio.edu>>
Subject: [Classclimate-users] Updates

Good Morning,

As you are preparing your evaluations for the end of term, I would like to pass along a recommendation from the vendor, for those of you who are using the paper forms.  The vendor is recommending that the paper forms be printed with the black and white setting on your printer, and if your printer does not have a black and white setting, gray scale would be the second choice.

Also, as many of you have asked me individually, I wanted to share with the group the timing of the course loads into Class Climate.  Data loads between PeopleSoft (Student Information System) and Class Climate happen weekly on Mondays (or Tuesday if Monday is a holiday).  The data feed is a manual process so it can occur at any time on Mondays, but is typically processed in the afternoons.  Courses appear within that data set when the PeopleSoft end date of the course is within 28 days.  So that means that the majority of the Fall courses will load into Class Climate with this coming Monday's (November 18th) data load.

Thanks,

Michelle Donaldson
Learning Systems Analyst III
Ohio University Office of Information Technology

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