[Classclimate-users] Missing emails in Class Climate

[Dael, Lisa]

Is the meeting still scheduled for Wilson?

Lisa

"Patton, Laura" <pattonl at ohio.edu> wrote:


Class Climate update: Our vendor was unable to fix the problem remotely, so we have an on site visit scheduled tomorrow (11/17) at 11:00 A.M. where we will work with Scantron to find the best resolution.

Thank you for your patience.

Laura Patton

On Nov 16, 2016, at 11:37 AM, Patton, Laura <pattonl at ohio.edu<mailto:pattonl at ohio.edu>> wrote:


Class Climate Users,

Support is currently investigating the cause of our participant emails disappearing from the system. In the meantime we are trying to come up with a work around on getting participant emails back into the system without doubling participant counts. Thank you for your patience as we resolve this issue.

Thanks,


Laura Patton
Application Integration Specialist
Office of Information Technology
387 WUSOC, 160 W. Union St.
Athens, Ohio 45701
740-597-1483


________________________________
From: classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu> <classclimate-users-bounces at listserv.ohio.edu<mailto:classclimate-users-bounces at listserv.ohio.edu>> on behalf of Gadbau-Myers, Megan
Sent: Wednesday, November 16, 2016 9:36 AM
To: Class Climate Users Listerv
Subject: [Classclimate-users] Missing emails in Class Climate


Class Climate Users,



It has been reported and confirmed that the student emails are missing from Fall 2016-17 courses, even though the courses list the correct number of students.  We have contacted Scantron for assistance with resolving this issue and will get the emails loaded as soon as possible.  In the meantime, please do not generate any surveys.  We are not sure what will be required to resolve the issue and wish to avoid causing you more work than necessary.



Thank you for your patience as we work to resolve the issue, and we apologize for any inconvenience the delay may cause.



Thanks,

Megan



--



Megan Myers

IT Support Specialist

Blackboard Support

Office of Information Technology,
Ohio University

gadbau-m at ohio.edu<mailto:gadbau-m at ohio.edu>

740.593.1222

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